Help & FAQs

You can modify the information on your Zoella account by clicking on “Your account”. Enter your user ID and your password and, once you are logged in, click on “My profile” to change or delete information.
If you want to delete your account, please contact our Customer Service where an adviser will assist you with the steps to follow.

Making an account is not necessary as you can use a guest account to make purchases at the website without registering yourself. However, we at Zoella understand the importance of your time, therefore creating an account with us gives you access to the following benefits:

Manage your account details, track your order status and review past purchases

Save your shipping details for future purchases and a faster shopping experience

Be informed about our latest stock, special online promotions and discounts

Orders can be placed while navigating our website as a registered user or even as a guest user. On any product page, select your color/size choices (if applicable), choose quantity and then press the “Add to Cart” button. This will open up your shopping cart where you may choose to continue shopping, or head on to checkout. On the checkout page, you may add or confirm your personal and shipping information, select payment options, enter any discount vouchers (if applicable) and review your order before selecting “Place order now”.

We offer free shipping on all orders to all our customers within Pakistan.

The following are the payment options available for your convenience:

  • Cash On Delivery (COD)
  • Cards (Visa Debit/Credit, Master Debit/Credit)
  • Direct Bank Transfer
  • EasyPaisa / Jazz Cash

After you place your order on the website, an acknowledgement email will be sent to you from Zoella Clothing to confirm that your order has been placed. This will not, however, indicate if the order has been shipped.

Although we take extra precautions to ensure that each order is in mint condition, should an unfortunate mishap occur, you can get in touch with our Customer Support at [email protected] to return the item or exchange it for the correct order.

Full care is taken to ensure that no incomplete order is shipped out. However, in case such a mishap does occur, you can get in touch with our Customer Care to identify this issue and we will rectify it at the earliest, at no extra charge.

Order cancellation is dependent on whether or not it has been shipped. Send your order cancellation request to care@zoellaclothing within the first 24 hours of placing your order. Otherwise, orders can’t be cancelled.

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